PieterPost allows you to write a letter online and we'll print it on high-quality paper and send it via regular mail. Simply type your message, add any attachments like photos or PDFs, and PieterPost will handle the printing and delivery for you.
What's the difference between PieterPost and regular email?+
PieterPost combines the convenience of digital writing with the charm of physical mail. You type your message online, but the recipient gets a real letter in their mailbox. It's more personal than email and easier than manually writing and stamping.
Is PieterPost safe and reliable?+
Yes, PieterPost is completely safe and reliable. We respect your privacy and confidentiality. Your letter content is only used to print and send your letter. We never share your personal messages with anyone else.
Languages & Characters
What languages do you support?+
PieterPost currently supports Dutch, English, French, and German. We also support special characters for Mandarin Chinese and Finnish.
Can you print special characters and emojis?+
Yes! PieterPost can print almost all special characters and emojis. We support Unicode characters, so you can safely use Chinese, Japanese, Arabic, or other special characters in your letters.
Attachments & Files
Can I attach files to my letter?+
Yes! You can attach photos and PDF files to your PieterPost letter. We support most common image formats (JPG, PNG, GIF) and PDF files. You can also use our dropzone functionality to easily drag and drop files.
What's the maximum file size for attachments?+
The maximum file size per attachment is 10MB. For best quality, we recommend using images with at least 300 DPI. PDFs are printed exactly as they are.
Printing & Quality
Are the letters printed in color?+
Yes, all PieterPost letters are printed in full color on high-quality paper. This includes any photos or images you attach to your letter.
What kind of paper do you use?+
PieterPost uses high-quality 120 gram paper in A4 format. The paper is white, smooth, and perfect for both text and images. We use professional printers for the best quality.
Can you print handwritten text?+
PieterPost prints all text in a beautiful, readable font. If you want a handwritten effect, you can use a handwritten font in your word processor and upload the text as an image.
Delivery & Shipping
How long does delivery take?+
PieterPost delivery times depend on the destination. For domestic mail , letters typically arrive within 1-2 business days. International delivery times vary by country but generally take 3-7 business days.
Which countries can you ship to?+
PieterPost can ship to virtually all countries worldwide. We use the international postal system, so whether it's to the United States, Japan, Australia, or any other country - PieterPost handles it for you.
Do I get a tracking number?+
You will not receive a tracking number for your PieterPost letter. This is because we use the international postal system, which does not provide tracking numbers for domestic mail.
Payment & Discounts
What are the costs of a letter?+
The costs of a PieterPost letter depend on the destination and number of pages. Domestic letters start at €2.50, international letters at €3.50. Attachments are included for free.
Which payment methods do you accept?+
PieterPost accepts all major credit cards (Visa, Mastercard, American Express), iDEAL, PayPal, and Apple Pay. All payments are securely processed through certified payment providers.
Do you offer discount codes?+
Yes! You can use discount codes during PieterPost checkout. As a special offer for reading our FAQ, you can use the code PIETER50 to get a discount on your PieterPost letter.
What is the "Pay it Forward" feature?+
The PieterPost Pay it Forward feature allows you to pay for someone else's letter. When you check this option, you can write a message to the recipient, and they'll receive a unique discount code to send their own PieterPost letter for free. It's a great way to spread kindness!
Features & Extras
Can I see where letters are being sent?+
Yes! PieterPost has a world map where you can see where PieterPost letters are being sent around the world. It's a fun way to see the global reach of handwritten letters.
Can you also send cards and postcards?+
Yes! PieterPost also offers postcards. You can choose from various beautiful designs and have your message printed on them. Perfect for vacation greetings or short messages.
Is there an app available?+
PieterPost works perfectly on all devices via the website. We don't need a separate app - everything works smoothly on your phone, tablet, or computer. You can even upload photos directly from your phone!
Problems & Support
What if my letter doesn't arrive?+
If your PieterPost letter doesn't arrive within the expected timeframe, please contact our support team. We'll help track down the issue and can resend your letter if necessary.
Can I cancel my letter?+
You can cancel your PieterPost letter as long as it hasn't been printed yet. This must be within 1 hour of placing your order. Contact our support for help with cancellations.
How can I contact support?+
You can contact the PieterPost support team via email at support@pieterpost.com. We usually respond within 24 hours. For urgent matters, you can also use the contact form on our website.
